Scaling Utility Management Across a Growing National Footprint: SRS Distribution

The Challenge

A large national distributor with a diverse portfolio of warehouse, lawn supply, and pool supply businesses is continually expanding through acquisitions and new construction.

With every acquisition and greenfield development came a new set of utility requirements—power, gas, and water services that needed to be transferred, started, tracked, and ultimately managed for billing.

As the client's footprint continued to grow, managing these processes across numerous locations became increasingly complex. The client needed a partner who could not only execute utility starts and transfers, but also create a consistent process that could scale with their growth.

The M.U.C. Solution

The client partnered with M.U.C. to take ownership of utility management for both newly acquired businesses and newly constructed greenfield locations.

M.U.C.'s team manages the process from start to finish, including:

Transferring utility services for newly acquired locations
Establishing power, gas, and water services for greenfield facilities
Coordinating utility starts across multiple markets and service territories
Managing utility information and requests through a centralized system
Managing utility bills once accounts are ready for processing
Providing visibility into the status of utility requests across locations
Training the client's team on how to effectively use the system
Establishing best practices for submitting and managing new utility requests

Rather than treating each new location as a one-off project, M.U.C. helped establish a repeatable process that could be used across the client's rapidly expanding portfolio.

The Result

The results have been significant.

Year to date, M.U.C. has completed more than 77 utility projects across the client's various locations, with an additional 8 projects currently in progress—bringing the total to more than 85 projects managed.

Across these projects, M.U.C. has successfully initiated and managed power, gas, and water services, while also supporting the ongoing utility billing process once services are established.

Beyond simply completing the work, M.U.C. invested significant time in training the client's team and helping them understand how to use the system effectively and submit requests in the most efficient way.

The Impact

M.U.C. has fundamentally changed the way the client approaches utilities for both acquisitions and greenfield development.

What was once another operational task associated with opening or acquiring a location has become a structured, scalable process managed with visibility and accountability.

Today, the client has a dedicated partner capable of supporting utility requirements as quickly as their business grows—whether that means acquiring another company, opening another warehouse, or building an entirely new facility.

By taking utility management off the client's plate, M.U.C. has helped create a more efficient path from acquisition or construction to operational readiness—allowing the client to focus on what they do best: growing their business.